Domande Frequenti

Florence Pass provides easy access to Florence's top attractions. You can choose a pre-made pass for 3 or 4 entrance included, or create your own custom pass based on the attractions you want to visit (choose from a list of 11 iconic sites). Before completing your purchase, you’ll be able to check availability for each attraction and book your entry in advance. 

Yes, if you choose the TailorTrip option, you can customize your pass freely. You have a list of 11 attractions to choose from, with a minimum of 2 and a maximum of 11 attractions to include. Before completing your purchase, you can check the availability of each attraction and book your entries in advance. Even if you choose the Light or Full version of the Florence Pass, you can still personalize your package by adding extra attractions beyond those included in the price.

Once purchased, you will have six months to use your Florence Pass.

All your tickets will be available in the "MyPass" section of your Florence Pass App. You will also receive a copy of the voucher by email.

For children and minors, admission policies vary depending on the attraction. Most sites offer free admission for children up to 6 years old, such as Giotto’s Bell Tower, the Accademia Gallery, and other attractions. Many museums, including the Uffizi Gallery, Palazzo Pitti, Palazzo Vecchio, and the National Archaeological Museum, allow free entry for visitors under 18. Some attractions apply reduced rates for children aged 7 to 14, such as Giotto’s Bell Tower and the Accademia Gallery. Additionally, museums like the Uffizi Gallery and Palazzo Pitti offer discounts for students up to 25 years old. It is always advisable to check specific details for each attraction, as some discounts may not be available at the moment.

Yes, you will need to book your visit for each attraction before purchasing the Florence Pass, during the checkout phase. 

If you experience any issues, reach out to assistance on WhatsApp at +39 344 068 5624 (Italian and English) or send an email to info@florencepass.eu. 

No, the Florence Pass is non-refundable. As a composite product, the individual attractions included cannot be refunded, and the date of use cannot be changed. These conditions are clearly stated in the voucher you’ll receive via email. We recommend reviewing all details before purchasing to ensure it’s the right choice for you.